Refund policy

We want you to put on your Pellicor jacket and never want to take it off. But if the fit, the color, or anything else isn't right, we've made returning or exchanging as simple as we could — with no hidden deductions and no fine print surprises.

The Short Version

• 30 days to return or exchange, counted from the day your order is delivered
• Items must be unworn, unwashed, and undamaged, with all tags attached — trying your jacket on at home is completely fine
• No restocking fees, no processing fees, no payment gateway deductions — a full refund means a full refund
• Your first size exchange ships free
• Damaged, defective, or wrong items are always fully refunded, shipping included, anywhere in the world
• Custom and made-to-measure jackets cannot be refunded

Return Window & Eligibility

You may request a return or exchange within 30 days of the delivery date shown on your tracking. To be eligible, your item must be:

• Unworn and unwashed (indoor try on is expected and welcome)
• Free of scratches, stains, perfume, smoke, or pet hair
• With all original tags attached and original packaging included

We inspect every return on arrival. Items that show signs of use, damage, or missing tags may be refused or returned to you, at our discretion. This inspection protects every customer — no one wants a "new" jacket that someone else has worn outdoors.

Non-Returnable Items

The following cannot be returned or refunded:

• Custom, personalized, and made-to-measure jackets (see the Custom Orders section below for what we offer instead)
• Final Sale / clearance items, marked as such on the product page
• Items returned after the 30-day window, or without prior authorization through our support team

Custom & Made-to-Measure Jackets

A custom jacket is cut, stitched, and finished for one person — you. It cannot be resold, which is why custom and made-to-measure orders are not eligible for refund or return. What we do instead:

• Photo approval before dispatch. We send you photos of your finished jacket so you can review the design, leather, and stitching before it ships.
• Free first alteration. If the fit isn't right when it arrives, we will alter it once, free of charge — you only cover shipping.
• Measurement review. Our team reviews your submitted measurements against your height and weight before production and will flag anything that looks unusual. If we recommend a change and you choose to keep your original measurements, later alterations for fit may carry a small fee.

If a custom order arrives with a manufacturing defect or differs from the approved design, it is treated as a defective item and fully covered — see below.

Size Exchanges

Wrong size? It happens — leather fits differently than fabric. Request an exchange through our support team within your 30-day window, and once your return passes inspection, your new size ships free of charge. If your preferred size or color is unavailable, we will offer a comparable alternative, store credit, or a full refund.

Wrong Item Received

If you received a different product, size, or color than what you ordered, contact us within 7 days of delivery with a photo of the item and its tag. We will ship the correct item immediately and arrange collection or a prepaid return label for the wrong one, at zero cost to you, in any country — with no waiting for the return to arrive before your replacement ships.

Defective or Damaged Products

Every jacket passes quality inspection before dispatch, but if something slipped through — a faulty zipper, torn lining, broken hardware, or transit damage — email us photos within 7 days of delivery (within 48 hours for visible transit damage, so we can claim against the carrier). You choose the remedy:

• Free repair
• Free replacement
• Full refund, including any shipping charges paid

Return shipping for defective, damaged, or wrong items is always covered by us. Please note that natural leather characteristics — slight grain variation, subtle color differences between hides, and the material softening with wear — are marks of genuine leather, not defects.

How to Return an Item

1. Email us at support@pellicor.com with your order number and reason for return.
2. Receive authorization and the return address within 1 business day. Please do not ship a return without authorization — unauthorized parcels cannot be matched to orders and may delay or void your refund.
3. Pack the item securely in its original packaging with all tags attached.
4. Ship it using a tracked, insured service and share the tracking number with us. Until the parcel reaches us, it remains in your care — we cannot refund items lost on the way back, which is why tracking matters.
5. We inspect returns within 3 business days of arrival and email you the outcome immediately.

Refund Timeline

Once your return passes inspection, your refund is issued within 5 business days to your original payment method. Depending on your bank or card issuer, it may take a further 5–10 business days to appear on your statement. You will receive an email confirmation the moment we process it.

We never deduct restocking fees, label fees, or payment-processing fees from your refund. If you paid for an expedited shipping upgrade, that upgrade charge is refundable only when the return is due to our error (defective, damaged, or wrong item).

Return Shipping Costs

• Our error (defective, damaged, wrong item): we pay all return shipping, worldwide.
• Change of mind or size preference: you cover return shipping.

Cancellation Policy

• Ready Stock orders: cancel any time before dispatch for a full, immediate refund.
• Made-to-Order jackets: cancel within 24 hours of ordering for a full refund. After production begins, cancellation is no longer possible, but the standard 30-day return policy still applies once your jacket arrives.
• Custom & Made-to-Measure orders: cancel within 48 hours of ordering for a full refund. Once leather is cut for your order, cancellation is no longer possible.
• Orders already dispatched: cannot be cancelled — please accept the delivery and start a standard return instead. Refusing delivery does not count as a return.

To cancel, email info@pellicor.com with your order number and "Cancellation" in the subject line.

Exchanges for Different Products

Prefer a different style altogether? Within your 30-day window, you can exchange any eligible item for another product in our catalog. If the new item costs more, you pay the difference; if it costs less, we refund the difference or issue store credit — your choice. Store credit never expires.

Need Help Deciding a Size Before You Order?

The best return is the one you never need. Our size guides list body and garment measurements for every style, and our team is happy to recommend a size if you share your measurements. Email us before ordering and we'll get it right the first time.

Email: info@pellicor.com
Response time: within 24 hours, 7 days a week

This Return & Refund Policy should be read together with our Shipping Policy and Terms & Conditions.