Shipping policy

Last updated: July 14, 2026

At Pellicor, every jacket we send out carries our name on it — so we treat shipping with the same care we put into our craftsmanship. This page explains how your order is processed, produced, and delivered, and what to do if something unexpected happens along the way.

Free Worldwide Shipping

We offer free standard shipping on every order, to every country we serve, with no minimum purchase. There are no hidden shipping fees at checkout — the price you see is the price you pay.

We currently ship worldwide, with the exception of a small number of countries restricted by international shipping regulations. If your country is not available at checkout, please contact us before placing your order.

Processing & Production Times

Because many of our jackets are crafted individually, dispatch times depend on the type of product you order:

Order Type	Time Before Dispatch
Ready Stock items	1–2 business days
Made-to-Order jackets (standard sizes)	5–10 business days
Made-to-Measure & Custom jackets	2–3 weeks

Ready Stock items are finished jackets available in our warehouse, packed and dispatched within 1–2 business days.

Made-to-Order jackets are cut and stitched after you place your order. This is how we keep our leather fresh, our stock genuine, and our quality consistent — a jacket made for your order, not one sitting in storage.

Made-to-Measure and Custom pieces are built around your individual measurements and design choices, which naturally takes longer. We will keep you updated by email at each production stage, and for custom designs we share photos of your finished jacket for your approval before dispatch.

Business days are Monday to Friday, excluding public holidays. Orders placed on weekends begin processing the next business day.

Delivery Estimates

Once your order is dispatched, estimated delivery times are:

Destination	Delivery After Dispatch
United States	7–12 business days
United Kingdom & Canada	7–12 business days
Europe & Australia	7–12 business days
Rest of the World	8–12 business days

These are estimates, not guarantees. Carrier volumes, customs checks, weather, and peak seasons (especially November–December) can add time. If your order is time-sensitive — a gift or an event — mention it in your order notes or contact us first, and we will do our best to prioritize it.

Carriers

We ship with trusted international express carriers, including DHL, FedEx, and UPS, and we choose the fastest reliable option for your destination. At this time we are unable to deliver to PO Box, APO, FPO, or DPO addresses — please provide a full residential or business street address.

Customs & Import Duties

For orders shipped to the United States, United Kingdom, Canada, European Union, and Australia, any applicable customs duties are covered by Pellicor — you will not be asked to pay extra to receive your jacket. In the rare case a carrier asks you to pay a duty on delivery, please accept the parcel, pay the charge, and send us the receipt; we will reimburse you in full within 5–7 business days.

For other destinations, import duties and local taxes, if applied, are the responsibility of the customer and are set by your country's customs authority. We recommend checking with your local customs office if you are unsure.

Order Tracking

You will receive an order confirmation email as soon as your order is placed, and a dispatch email with your tracking number the moment your jacket leaves our facility. Tracking updates may take 24–48 hours to appear after dispatch. If you have not received tracking within the timelines above, check your spam folder first, then contact us — we will resend it right away.

Shipping Delays

If your order is delayed beyond the estimates above, contact us and we will investigate with the carrier immediately. Delays caused by customs inspections, extreme weather, or carrier disruptions are outside our direct control, but you will never be left chasing answers alone — our support team follows every open delivery until it is resolved.

Wrong or Incomplete Address

Please double-check your shipping address before completing your order. If you notice a mistake, contact us as soon as possible — we can update the address free of charge any time before dispatch. Once a parcel has been dispatched, we cannot redirect it; you will need to contact the carrier directly using your tracking number.

If a parcel is returned to the carrier or becomes undeliverable because the address provided was incorrect or incomplete, we are unable to take responsibility for the loss. Where the carrier returns the parcel to us, we will gladly reship it — you only cover the reshipping cost.

Lost Packages

If your tracking shows "delivered" but you have not received your parcel, please check with household members, neighbors, your building's reception, and any safe-drop locations, then contact us within 7 days of the delivery date shown on tracking. We will open a formal investigation with the carrier on your behalf.

If the carrier confirms the parcel was lost in transit, you may choose a free replacement, full store credit, or a full refund to your original payment method — whichever you prefer.

Damaged Packages

Every Pellicor jacket is inspected and photographed before dispatch, and packed to withstand international transit. If your parcel arrives damaged:

Take clear photos of the outer packaging and the product before discarding anything.
Email us the photos with your order number within 48 hours of delivery.

We will arrange a free replacement or a full refund, including any shipping upgrade you paid — you will never pay return costs for a damaged item, in any country.

Refused or Unclaimed Deliveries

If a delivery attempt fails, the carrier will usually retry or hold the parcel at a local facility — please respond to their notices promptly, as unclaimed parcels may be returned or disposed of by the carrier after their holding period.

If you wish to return your order, please accept the delivery first and follow our Return & Refund Policy; refusing a delivery does not register as a return and may make a refund impossible.